Mercer’s 2020 Global Talent Trends study identifies four trends for employers to “win with empathy” in an environment that is driving rapid change in the way we work
London, 26 March 2020 – The COVID-19 pandemic and subsequent uncertainty are accelerating changes in the way organisations around the world are working and will continue to work into the future. Particularly in challenging times, leading employers are focusing on their workforce, specifically fostering healthy lifestyles, supporting financial wellness and providing skills and training as careers change due to AI and technology developments. The reasoning is clear: According to Mercer’s 2020 Global Talent Trends study, 34% of employees expect their jobs to be replaced in three years, 61% of employees believe their employers are preparing them for the future of work and 55% trust their organisation to reskill them if their job changes as a result of automation. As employers transform to tackle these matters, they should reconsider their company’s purpose and their responsibilities to employees and employees’ future earnings, since 63% of HR leaders predict stagnant wage growth. And, they need to do so while facing unforeseen challenges like COVID-19 and a likely economic softening that could impact the adoption of new workforce strategies.
“Balancing economics and empathy in all people decisions is important, even more so now as we face questions, concerns and the uncertainty of a global pandemic. Organisations need to have a financial model and cultural mindset that enables them to prepare for and invest in the future,” said Ilya Bonic, President, Career and Head of Strategy at Mercer. “This rethinking of purpose and priorities is vital across the organisation, but especially for HR. The findings from this year’s study make it clear that transformation of the HR function is a key component to creating a sustainable organisation.”
Mercer’s study identifies four trends for 2020:
Focus on Futures: Work together to ensure people thrive now and in the future. With a new mandate for business, 85% of executives agree that the organisation’s purpose should extend beyond shareholder primacy, yet only 35% of companies deliver on this today. Meanwhile, one in three employees say they would prefer to work for an employer that shows responsibility towards all stakeholders, beyond just shareholders and investors. Furthermore, much of an organisation’s success depends on whether it can support its talent to grow and shape a sustainable business. This is on the executive agenda – with 68% wanting to focus more on environmental, social and governance (ESG) goals. While 61% of employees trust their employer to prepare them for the future of work, 63% feel at risk of burnout. Career pipelines have tightened as 72% of experienced workers say they plan to work past retirement age, and 55% of Gen Xers say opportunities to advance are limited because of longevity in the workplace. Better management of older workers is part of creating shared value. More than three-quarters (78%) of employees want long-term financial planning, yet just 23% of companies say they provide financial education for employees today.
“It’s wrong to assume that shareholder interests cannot be aligned with those of a company’s wider stakeholders. Organisations that successfully navigate the turbulent times ahead will be those who champion empathy to maximise returns for all shareholders, employees and society alike,” said Laura McKim, Partner and UK Career Business Leader at Mercer.
In most regions, employees’ most valued career support is personal and professional growth opportunities (73%). In Asia, knowing what skills will become important or obsolete in the future tops the list (71%), while in Africa employees value managers who can have useful career conversations no matter their life stage (72%). The UK is aligned to the global trend in that 70% of employees feel that their company gives them the space to learn and grow, both professionally and personally.
Race to Reskill: Transform the workforce by reskilling for a new world economy. Reskilling is the talent investment most capable of driving business success, and 99% of all organisations are embarking on transformation and report significant skill gaps. Workforce capability and lack of future skills was the top reason transformations failed. Although 78% of employees globally say they are ready to learn new skills, 38% claim they do not have enough time for training. Moreover, just 34% of HR leaders are investing in workforce learning and reskilling as part of their strategy to prepare for the future of work and 40% do not know what skills their workforce has today. “Job requirements are changing and the responsibility for upskilling, reskilling and redeployment needs to be shared between employers and employees. Where organisations see less demand for certain skills and increased demand for others, they should look to identify people with transferable skills and provide reskilling opportunities,” said Lisa Lyons, UK Leadership and Workforce Transformation Practice Lead at Mercer.
Across regions, employees say innovation will be the top in-demand skill in the next 12 months. HR leaders in North America and Latin America agree with their employees. The United Kingdom follows this trend, with employees and HR leaders agreeing that innovation is a top priority. Elsewhere, however, HR leaders put digital marketing (Africa, Europe, Middle East, Pacific) and data visualisation at the top (Asia).
Sense with Science: See ahead by augmenting AI with human intuition. Advances in machine learning continue to permeate across industries and ways of life: Use of predictive analytics has nearly quadrupled in five years (from 10% in 2016 to 39% today). Yet, only 43% of organisations use metrics to identify employees likely to leave, 41% know when critical talent is likely to retire, 18% know the impact of pay strategies on performance, 15% can determine if it is better to buy/build/borrow employees and 12% are using analytics to correct inequities and prevent them recurring. Other forms of employee engagement data gathering are on the rise too; 62% of companies are using pulse surveys today, and 33% plan to invest in this in 2020. While machines outperform humans at tasks related to scale and speed, humans outpace machines at sense-checking and judgement, which are critical elements of ethical decision-making. Yet while 67% of HR leaders are confident they can ensure AI is not institutionalising bias, ethics codes about the collection, application and implications of people analytics are still in their infancy. Talent assessment is equally an area where human intuition is needed along with the digital assessments – today only one in two employees (52%) had a positive assessment experience and found it useful.
“The availability of data and capability of analytics has increased but with great data comes great responsibility, the challenge is for organisations to use it effectively to inform strategy through ethical means. The challenge for companies lies in balancing the protection of personal data and the interrogation of this data to drive strategic decision making,” said Ms McKim.
Across regions, disconnects exist between the analytics the C-suite prioritises and those HR leaders provide. In the Pacific, 53% of HR leaders provide analytics on the C-suite’s second top priority as to why one team is high performing and another struggles. Yet, only 39% are providing analytics on the top priority around key drivers of engagement. In mature markets, like the United Kingdom, only 49% are using analytics to identify the key drivers of pay inequities – the C-suite’s top priority.
Energise the Experience: Inspire and invigorate people by redesigning their work experience. Delivering on the employee experience is HR’s top priority, and 58% of organisations are redesigning to become more people-centric. Yet, only 27% of executives believe employee experience will yield a business return. And, even though 61% of employees trust their employer to look after their well-being and 48% of executives rank it as a top workforce concern, only 29% of HR leaders have a health and well-being strategy. This is not an area to be missed as employees whose company is focused on employee health and well-being are four times more likely to be energised. Energised employees are essential to realise organisations’ transformation agenda: they are more likely to stay, more resilient, and more ready to reskill. HR transformation is high on organisations’ agenda and delivering on the employee experience requires HR to step out of its functional silos, yet only 40% of HR leaders say they have an integrated people strategy. “Interactions with employees matter, but often our focus on HR process and efficiency creates an unappealing candidate and employee experience,” said Ms McKim. “Organisations that approach the employee experience in the same way they would the customer experience, where a premium is placed on employee interactions and system and process design comes second, will have better success in engaging employees.”
Ms McKim concluded: “Never more than now has placing employees’ interests at the heart of our businesses been more timely or important.”
Improving the employee experience tops HR’s future of work priorities in Europe, North America and the Middle East, with the UK aligning with this trend. Asia and Pacific put transforming talent practices (recruitment, performance management and succession) in the top spot.