Fixed number on mobile? This is how to do it

Why a VoIP phone system?

The time that the telephone connection could only physically come in with a wire is long gone. More and more European companies are making the step to business VoIP solutions, so that the traditional telephone lines are increasingly becoming a thing of the past. But why is the rise of VoIP unstoppable? There are a number of reasons for this. Not least, the costs are simply a lot lower. After all, the maintenance of the physical telephone exchange is not required, in principle, an unlimited number of employees can use it, and the call charges are lower. In addition, VoIP is easy to scale up or down, which is ideal for fast-growing or seasonal companies, for example. But a VoIP phone system is not only interesting because of these economic advantages.

Working from home becomes easier

During the corona crisis, it became once more clear that the ability to work from home as well as from the office is essential for any company. With a VoIP phone system, employees can also call and be called from home with a fixed number on mobile. The business fixed number can be forwarded to the mobile phone and the administrator can remotely adjust the settings in an online portal. All that is needed is an Internet connection.

More possibilities than ever to offer customers a better service

When a customer calls to arrange something, then of course you want to facilitate this as well and as quickly as possible. A phone system supports this in various ways, for example:

– A digital answering machine: This allows customers to leave a message when the queue is too long or when the phone temporarily cannot be answered.

– A selection menu: “In order to serve you better, we ask you to choose from the following options”. When you hear this message, a choice menu is used. This can help customers get to the right department faster.

– A welcome message: A must have for professional customer service. A welcome message allows customers to be welcomed in a consistent and professional manner.

– A queue: There can sometimes be a peak load when many customers call at once. If there are more customers than employees can deal with, you can use a waiting queue. This is a professional way of making customers wait for a while – if there is no other option – before they are answered.

– Recording conversations: By recording conversations, you can train your staff to help customers in an increasingly better way. You can also use this method to record any contractual agreements.

Always available with VoIP

Nothing is more annoying than not being available when the customer needs you. A VoIP phone system reduces this chance in a number of different ways:

– A call filter: This allows you to (temporarily) block selected incoming phone numbers, so that you keep the line free for other numbers.

– Direct call transfer: Is the call centre closed? No problem, incoming calls can be directly forwarded to mobile phones or even to a call centre abroad

– Managing peak traffic: If you are running a hugely successful marketing campaign, there can be a peak load. With a VoIP phone system, this is not a problem and the peak traffic is handled seamlessly.

Telephony in the cloud is the future and that future is now

Hosted VoIP gives you more flexibility, more control and lower costs, which is always a good thing for small and medium-sized businesses. As a business leader, you can focus on growing your business and increasing customer satisfaction. And precisely because it is so straightforward and efficient, you don’t need to have any particular expertise, training or specialist staff to use all those handy features.

As an entrepreneur, you have enough on your plate already. The last thing you want is to be racking your brain over the intricate details of an old fashioned telephone exchange. In short, business cloud calling offers everything small businesses need to thrive in an increasingly competitive and rapidly changing business world.