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Connecting workforces and spaces has become a priority for many businesses as the dust settles on the pandemic, with remote and hybrid working a lasting legacy of Covid. However, if companies of all sizes are to achieve truly connected workspaces and digitally transform their ways of working effectively, then it is important that Desktop-as-a-Service (DaaS) is not ignored. If such digitisation is not executed correctly, remote workers are exposed to security threats, complicated processes and collaboration and communication struggles. By Simon Horton, VP International Sales at Sangoma

DaaS is a cloud computing offering where a service provider delivers virtual desktops to end-users via the internet. This management typically includes maintenance, back-up, updates, and data storage. Cloud service providers may also handle security and applications for the desktop, or users may manage these service aspects individually.

Businesses across all sectors continue to make the change to DaaS, as it is a key enabler of digital transformation. Gartner forecasts that the number of users for DaaS will grow by more than 150% by 2023, as more companies move their infrastructure to the cloud to further digitise their workspace operations.

But why? And what are DaaS’ benefits for those that do?

Remote Working

Opportunities for remote working have risen more than ever now that businesses are more comfortable hiring talent away from the office. DaaS makes it easy to collaborate, improve productivity, and allows workers to transition to and from the office, since their desktop follows them wherever they go on whatever device they have.

Securing Remote Working

The pandemic rushed businesses into enabling remote working capabilities, significantly increasing the chances of threats and malware infiltrating their organisation. Without the necessary preparation, a remote worker using a virtual private network or remote desktop protocol connection to the head office was also a target for malware that could infiltrate their local PC, and exploit their connection to corporate infrastructure. Remote workers logging into corporate applications via their credentials from completely unprotected networks also posed serious risks.

DaaS solves these security concerns by enabling secure remote access with a fully encrypted connection, decoupled from the device. This allows users to log in from any device, over any network connection, from anywhere in the world, without worry.

But along with cyberthreats, DaaS can also help mitigate against physical threats too. Because user desktops are hosted virtually in the cloud with DaaS, in the event of device failure, fire, flood or other catastrophic scenarios, users can continue to work, by logging into any device of their choice, from anywhere, anytime.

Simplifying Management Process

The time and hassle involved in having to manage and maintain individual users’ desktops, can be cut down significantly by DaaS. Users can access their desktops via the cloud by simply logging into a web page to access all their tools, and software updates or security patches are performed from one centralised location, updating the entire infrastructure almost instantly.

In addition, users can conveniently log in with their personal devices, which is not a security problem because it’s the connection to the service that is secured. This can save the business on hardware costs too, by allowing users to log in to the service using their personal devices or by deploying Zero Client devices (cost-effective PCs with minimal hardware and software on them) where users simply log in to their accounts and work through the cloud connection.

DaaS allows for connected workspace simplicity 

Connected Workspace is designed for ease of use. Users log into a Single Sign-On (SSO) web portal and simply click on the tile of the application they want to use, whether it be SaaS tools such as Salesforce, Office 365, their virtual desktop, or migrated legacy applications. There’s no need to remember passwords, since the SSO takes care of logging users in, along with self-serve password resets.

With DaaS users have everything they need, from productivity applications to voice, video, and messaging, accessible from any device and delivered via the cloud, without security, network problems, or IT assistance. Connected Workspace essentially eliminates the “office” and transforms the business into a flexible, adaptable hub for productivity no matter where employees are logging in.

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